Service policy

Viet Autoescuela is a platform to study and practise for the Spanish driving theory test, especially under the DGT system. The service includes question banks, mock exams, topic-based learning, progress tracking, and advanced features for Premium subscribers.

The goal is to help learners revise effectively, get used to exam structure, and retain common traffic situations. Platform content is for reference and study support only; it does not replace official law, government guidance, or professional determinations by competent authorities.

Depending on the period, Viet Autoescuela may provide one or more of the following:

• Topic-based theory practice.
• Mock exams.
• Review answers and explanations for mistakes.
• Scores, learning progress, and attempt history.
• In-depth study materials.
• Premium-only advanced features.

Some features may change, be added, or be paused for maintenance, upgrades, or regulatory updates.

When you create an account, you must provide accurate, complete, and up-to-date information. You are responsible for all activity under your account.

You must keep your password secure and not share login details with third parties. If you suspect unauthorised use, notify Viet Autoescuela promptly so we can help.

We may restrict, suspend, or terminate access if we detect fraud, abuse, breach of terms, or harm to other learners’ experience.

Viet Autoescuela may offer both free and paid content.

The free tier typically includes basics such as trial tests, partial materials, or limited practice.

Premium may include:

• Expanded question banks.
• Advanced exams.
• Detailed performance analysis.
• Progress statistics.
• In-depth materials.
• Other benefits clearly described at checkout.

Premium access is effective only after successful payment and activation confirmed by the system or an administrator.

For paid plans, price, duration, benefits, and conditions are shown clearly at the time of payment.

Please review carefully before confirming. After completion, we may send a confirmation email to your registered address.

We may use third-party payment processors; their terms and privacy policy also apply.

As a digital learning service, refunds may be limited. Once the service is activated or content accessed, refund requests may be declined.

We may consider support or refunds case by case in special situations such as:

• Prolonged serious technical failure,
• Incorrect charging,
• Failure to activate despite valid payment.

Send payment, cancellation, or refund requests to our support email; we will review and respond within a reasonable time.

We strive to keep the system stable and secure. The platform may be briefly unavailable for feature updates, fixes, or server maintenance.

During maintenance some functions may be limited or slower. We will try to give notice before major outages when technically possible.

Users have the right to:

• Use the service according to their subscribed plan,
• Receive support for technical issues,
• Have personal data protected under our privacy policy,
• Be informed of material changes to the service.

Users are responsible for:

• Using the service for study purposes,
• Not copying, distributing, or exploiting content unlawfully,
• Not undermining platform stability or security,
• Verifying information against official sources when applying it in real life.

We work to provide accurate, updated content but cannot guarantee zero errors or instant reflection of every legal, technical, or exam change.

We are not liable for:

• Users’ exam results,
• Indirect damage from use of the service,
• Outages due to networks, servers, third parties, or events beyond reasonable control,
• Reliance on platform information without checking official sources.

We may update this policy at any time to reflect changes to features, operations, law, or user experience.

The updated version will be posted on the website with an effective date. Continued use means acceptance of the new terms.

Questions, complaints, or support: vietautoescuela@gmail.com, WhatsApp 642087268, or Zalo 0377858814.